![]() ![]() “With our large fleet of airplanes and flight crews out of position in dozens of locations, and after days of trying to operate as much of our full schedule across the busy holiday weekend, we reached a decision point to significantly reduce our flying to catch up,” Southwest CEO Bob Jordan said in a video Tuesday, in which he also apologized.Īfter meeting with Southwest's leadership, Transportation Secretary Pete Buttigieg told CNN's "The Situation Room With Wolf Blitzer" that "they indicated a number of issues that they're having with systems, legacy systems for managing their schedule and where their crews are." Southwest said it was "fully staffed and prepared" heading into the holiday weekend, but severe weather forced operational changes from which it struggled to recover. Why did Southwest Airlines cancel flights? Luggage will be delivered free of charge. The airline has created an online form travelers can fill out to help reunite with their bags. Unclaimed bags belonging to Southwest customers who didn't make it as far as their checked luggage have piled up at airports across the country. 'There's nothing we can do': Southwest woes leave thousands of bags lost and left in piles at airports 'They had beaten me down': How Southwest's mass flight cancellations forced passengers to improvise Here's what Southwest customers should know. "We have much work ahead of us, including investing in new solutions to manage wide-scale disruptions." "We know even our deepest apologies – to our customers, to our employees, and to all affected through this disruption – only go so far," Southwest said Thursday. Many customers are still trying to track down luggage, rebook travel or get money back for ruined trips. "We look forward to the opportunity to address any needs of our customers over the coming days as we strive to return to our previous level of Southwest hospitality and reliability."Ībout 1% of Southwest's flight are canceled Friday, compared to roughly two-thirds of flights in days prior, according to FlightAware. "We appreciate the dedicated work of the Southwest team to restore our schedule, and we anticipate minimal disruptions for the weekend," the airline said in a statement Friday. Southwest resumed normal operations Friday after canceling more than 15,000 flights in just over a week, according to FlightAware, which tracks flight status in real time. Watch Video: Southwest Airlines cancels thousands of flights amid winter storm
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